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For all questions, comments, or payments, contact our order desk at:
512-619-8980
or via email
This page is a very detailed explanation of our terms and conditions.
We go out of our way to make your order right, but we follow these rules.
Please be familiar with them before purchasing, and especially before returning items.

Payment Information

  • We accept most major credit cards.

  • We accept PayPal (instant and eCheck) payments.

  • We accept checks, cashier's checks, and money orders.

  • Regardless of how you pay, we will delay your shipping until all funds have been received and cleared.

  • PayPal eCheck payments often take 3-4 business days to clear, so if you have paid via eCheck instead of Instant Payment, we will delay your shipping until the eCheck has cleared.

  • We are required to collect 8.25% sales tax for items shipped to Texas addresses.

  • Buyer is responsible for ALL shipping charges for original shipments, returns, or charges beyond the quoted shipping, including items such as Customs Fees, Special Taxes, Additional Delivery Attempts, etc. We cannot mark international orders as GIFT. Please inquire for more information.

  • Payment is expected within 7 business days of purchase. If there is no communication from the buyer, unpaid merchandise will be forfeited and the item will be added back to inventory.

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Shipping Information

  • Although we can ship many items worldwide, shipping is calculated to the 50 United States for most items. If you are unable to calculate shipping for an item to your location, or if you would like to check to see whether a particular item can be sent internationally, please email us and we will assist you.

  • International Buyers - Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
    Customs fees are normally charged by the shipping company or collected when you pick the item up.
    These fees are not additional shipping charges.
    We won't under-value merchandise or mark the item as a gift on customs forms. Doing that is against U.S. and international laws.
    Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

  • You will receive notification of shipping the day your label is created, including tracking information if available. If you have paid with PayPal, you may be able to track your shipping progress through your PayPal account. We will attempt to provide your tracking information in multiple ways, including email and via carrier notification. If you cannot locate your tracking information, please contact us.

  • For orders valued over $250 USD and paid with PayPal, we will ship immediately if you have a Confirmed PayPal Address. If your PayPal address is unconfirmed or you would like shipment to an alternate address, you should contact us before payment or expect delays in your order processing. We do our best to minimize fraudulent transactions; any suspicious activity will result in further delays.

  • If you pay via PayPal eCheck, we will not ship, nor will we even be aware of your order, until the payment clears. eCheck payments take 3-4 business days to clear, and we have NO CONTROL over this progress. Ordering express shipping but paying with eCheck is a common mistake! Buyers assume responsibility for delays due to eCheck payments.

  • Please expect to pay Additional Fees for any of the following situations:
    Shipping to Alaska, Hawaii, Canada, Mexico, Puerto Rico, APO, or International Addresses
    Expedited/Overnight Shipping - Yes, we can ship it today and get it there tomorrow.
    Shipping to Post Office Boxes
    Shipping via your Specific Carrier, or via Third Party Billing
    All Specialty Services: Saturday Delivery, Insurance, Registered Mail, etc.

  • We use UPS and USPS as our carriers for Continental USA addresses. We want you to receive your items quickly, and WE WILL CHOOSE which carrier to use. In most cases we will use the carrier(s) indicated at checkout, however there are many factors influencing our decision of carrier, including time of payment, projected delivery times, tracking options, etc. and we reserve the right to choose the final carrier. If you wish to specify a particular carrier, please contact us to make sure we can honor your request. If you do not agree to this policy, please do not buy.

  • USPS offers relatively inexpensive express shipping for Continental USA addresses - however their definition of EXPRESS MAIL is not 'Guaranteed Overnight'. Instead, USPS Express Mail delivers in 'One or Two Days'. We cannot guarantee the delivery time for USPS Express shipments as 'Overnight'.

  • We use USPS Priority Mail International for most international shipments. We cannot guarantee the delivery time for USPS shipments despite the 4-10 days advertised by USPS. Customers should be aware we have had orders take up to 2 months for delivery. Please note that we cannot mark items as 'GIFT'

  • If a customer receives an item that appears damaged by shipping, customer should contact us immediately for instructions.

  • Customers are responsible for all shipping and handling costs related to their order, and these charges are non-refundable under most circumstances. These include the original shipping of the order, shipping a return to Stuart Connections, purchasing shipping upgrades, and any Customs Fees, Special Taxes, Shipping Change Fees, Additional Delivery Attempt Charges, etc. Please see our warranty section below for more details regarding refunds of shipping.

  • The shipping fees and conditions stated at checkout are not negotiable. The shipping cost posted is the cost we charge to ship. If the price appears too high, then please do not bid on this item. In some circumstances, as listed above, we may even need to assess additional shipping charges.

  • Customers assume all the risk associated with ordering express shipping because express shipping costs are never refundable, regardless of fault or error. Generally, replacement orders are shipped at no cost to the customer but are always shipped via basic ground service regardless of how the original item was shipped - unless the customer pays additional funds for a second express service. Stuart Connections will do our best to ensure a customer's order is correct and arrives on time; however customers assume all the risk when ordering express shipping. Please see our Warranty section below for more information. If you do not agree to these terms, please do not buy our item.

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Warranty Information

  • GUARANTEE: Buy with confidence! Your order is guaranteed to arrive without defects or errors on our part or you are entitled to a 100% refund or replacement, including shipping costs in certain situations. Our primary goal is your satisfaction, and we offer a NO-HASSLE return policy that allows you to return your order for any reason within 30 days. Rules and restrictions do apply, so please read the following very carefully before bidding on our items. Purchasing items from Stuart Connections assumes agreement with our terms - if you do not agree to these rules, please do not buy.

    - Most items are eligible for the guarantee, but some may be exempt.
    • • Due to the extreme shipping cost and transit times, international orders are usually not covered under our Stuart Connections Guarantee.
    • • For apparel, we are only guaranteeing the correct size item, as specified in the listing, is being sent, not that the item fits properly. If a replacement size is needed, shipping is to be paid both directions for the corrected size by the buyer, and the item must be unworn, and with the original tags attached. We do not refund returned apparel because the item did not fit properly or you decided it was not for you. Please ask questions if need be before buying; we will be more than happy to assist you.

    - Our Stuart Connections Guarantee is simple and easy to support. We appreciate you choosing Stuart Connections as your online value vendor, and your complete satisfaction is important to us. Therefore, we allow any order to be returned for any reason within 30 days of purchase. We do have rules for the return process and restrictions for certain situations, but our customer service department will work hard to earn your business and MAKE IT RIGHT!

    - While our guarantee is HASSLE-FREE, it is certainly TIME-SENSITIVE! There are two periods for return processing. If the return arrives within 7 days of original delivery, customer may choose to receive a replacement order shipped at no charge, or a full refund of the entire purchase price. This is ideal for immediately apparent issues such as DOA items, order errors, condition discrepancies, etc. The other case is for returns that arrive after this initial period but within 30 days of purchase date. This is for warranty failure claims or other reasons. In this case, the customer may choose to receive a replacement order shipped at no charge, or a refund of the purchase price, less shipping and handling charges.?

    - If you would like to return your order for refund or replacement, you must first contact us for Return Authorization. Customers must obtain and purchase their own shipping for returning orders to Stuart Connections (unless the customer uses our Second Order process as explained below). Return shipping costs are not refundable. In order to process the return, customers will be asked to end any PayPal, or other transaction dispute that customer may have initiated. We realize that there are customers who desire their replacement products arrive faster than the standard return procedure allows, so we encourage 'second orders' for the same product to be purchased so that customers can get their part faster.

    - SECOND ORDERS: If a customer wants a quick order solution guaranteed to offer 100% refund including all shipping costs, and wants Stuart Connections to pre-pay all shipping related to returns or replacements, regardless of fault or error, then he should choose our Second Order solution. Second orders are encouraged for situations that require faster resolution than the standard return process offers. If you experience a problem with your original order and wish to purchase a second order, do as follows:
    1) Proceed to purchase another item as normal via our store or direct contact.
    2) Contact us by phone, or email to inform us of your situation. We will include pre-paid postage in this second order for returning your original order. Regardless of the outcome, customers will never be required to repay this postage. Second orders require significant trust that we will send a functioning unit immediately and will refund the defective order in a timely fashion.

    - For us to offer the very best customer service, we assume you will not file a dispute, claim, or chargeback with PayPal. Furthermore, aggressive or threatening communication is never appreciated. We expend great effort to provide excellent customer service options, so it would be unwise to circumvent our efforts. If a customer does any of the above, our return policy will immediately be replaced by the less flexible PayPal standard policy, which we can assure is never as satisfying.

  • SUPPORT: Specialized technical support for products and related software is not provided by Stuart Connections. We are happy to answer a question or two when able, but we are unable to provide extensive support to diagnose your issue or optimize your performance. For detailed assistance with products, buyers must contact the manufacturer or acquire local support at their own expense.

  • COMPLAINT POLICY: We work hard to earn your loyalty, your positive feedback, and your business by providing honest product bargains and backing them up with the finest customer service we can offer. Our machine runs perfectly over 99.8% of the time, as our reputation suggests. However, there are occasional product issues, human errors, and unforeseenshipping problems that appear from time to time. Fortunately, we have a whole department dedicated to meeting your needs after the sale! So, if you experience a problem, help us help you by contacting us for a solution first. Do not leave poor ratings, file PayPal disputes, or file credit chargebacks before contacting us.

  • Yes, we offer EXCELLENT CUSTOMER SERVICE, and will try to solve your issue right away. Our warranty is designed to cover your item failing for a very short period after ordering.

  • We can only do so much for your order and we can only stay in business if we stick to our rules for servicing our products. A 30 day guarantee must end at 30 days from purchase, not when the buyer finally gets around to using his order, and not at 30 days of actual use of a product. Please buy a third party extended warranty if you are concerned about your order failing at day 31.

  • Shipping costs are usually a significant percentage of a customer's purchase, and for some of our items the costs are higher than the item itself. Our return/refund rules regarding shipping refunds are strict and required for us to stay in business and continue to offer the products and service at the low prices customers appreciate. Although our customer satisfaction is very high, and our error rates are low, there is still a chance you may experience a problem with your order. After reading these terms, if you are not comfortable with our policy, please do not buy our item.

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Contact Information

  • If you have any questions about any of our items, contact us via phone: 512-619-8980 or via email

  • Our normal office hours are 9 AM - 6 PM Central Standard Time, Monday-Friday. We are closed on weekends and holidays.

  • Our address is 6920 Lee Manor Cove - Manor, TX 78653 - USA

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